You’ve waited too long. We owe you better.

There’s no easy way to say this: we’ve let you down.

Orders have fallen behind. Calls, emails, messages, and contact forms have gone unanswered. Some of you have waited four weeks or longer for your salsa. That is unacceptable, and we’re sorry.

I haven’t been with Jose Madrid Salsa long, but I manage our marketing, social media, and website. If I’m going to be a voice for this company, I need to speak honestly about where we’ve fallen short.

You don’t need another excuse. You need your order, a response, and a reason to trust us again.

To everyone who has called, emailed, commented, or waited quietly: thank you. You should never have had to work so hard to get our attention. I’ve read your frustrations, and I hear you. You have every right to be upset.

Our team has worked hard to get salsa into jars and orders out the door. But effort doesn’t erase the wait or make up for the silence. We should have done better.

We can’t undo what’s happened. We can take responsibility, get your orders delivered, and give you something meaningful for the time you’ve lost.

For every day you wait, you’ll receive 1% off your next order.

We’ll count every calendar day from the date you placed your order through the day it’s delivered. Your discount keeps growing until your salsa arrives.

• Waited 20 days? That’s 20% off your next order.
• Waited 35 days? That’s 35% off.

Once delivery is confirmed, we’ll email you a discount code to use at checkout on your next order.

I understand that a discount on a future purchase doesn’t fix an overdue order. Getting your current order to you remains the priority. This is our way of acknowledging that your patience has cost you something—and that a simple “thank you” isn’t enough.

You trusted us with your money and your order. Now it’s our responsibility to follow through.

— Jordan
Jose Madrid Salsa