Shipping & Tracking
When your order ships, how much shipping costs, where we deliver, and how to track your package.
When will my order ship?
Every jar is packed by hand. Most orders arrive within 5–7 business days. Some orders need a handling time of 3–5 business days before they ship, so allow for that too. During peak seasons, holidays, or periods of heavy online order volume, orders may be delayed by up to 14 days before they ship.
Here's what to expect:
- Order confirmation email — sent right after you pay.
- Shipping email with tracking — sent when your package leaves us.
- Tracking goes live — it can take 24–48 hours after the shipping email before the carrier shows updates. That's normal!
How much is shipping?
Your shipping cost is shown at checkout before you pay, so there are no surprises.
We ship with USPS, UPS, and FedEx. If you're shipping to a PO Box, we'll use USPS.
Where do you ship?
We currently ship to addresses in the United States only, including Alaska, Hawaii, and Puerto Rico (rates to these areas are higher). We aren't able to ship internationally at this time.
Tracking your package
- Click the tracking link in your shipping email, or
- Sign in and go to Account → Orders, then open the order.
Order status meanings
| Status | What it means |
|---|---|
| Pending | We've received your order and are confirming payment. |
| Confirmed | Payment went through and your order is in line to be packed. |
| Processing | We're packing your salsa. |
| Shipped | It's on its way! Tracking is in your shipping email. |
| Delivered | The carrier marked it delivered. |
| Cancelled | The order was cancelled and won't ship. |
| Refunded | A refund approved by our staff has been sent to your original payment method. |
Common questions
Still need help? Contact us and a real person will get back to you.