Something's Not Working
Quick fixes for payment errors, sign-in problems, missing emails, and other glitches — and how to report a bug.
Payment problems
| Message you see | What to try |
|---|---|
| Card declined / Insufficient funds | Try another card or payment method, or call your bank. |
| Expired card | Check the expiration date, or use a different card. |
| Incorrect card number or CVC | Re-enter the card number and the 3–4 digit security code carefully. |
| Flagged as potentially fraudulent | Your bank blocked the charge as a precaution. Call the number on the back of your card to approve it, then try again. |
| PayPal / Venmo / Cash App options are missing | You have a discount code or gift certificate applied. Pay with a card or Link, or remove the code. |
Sign-in problems
Emails aren't arriving
Order confirmations, shipping notices, and password resets come from our store. If you don't see one:
- Check spam, junk, and Promotions tabs.
- Search your inbox for "Jose Madrid".
- Make sure you used the right email at checkout. You can confirm it in Account → Orders.
- Add our address to your contacts so future emails land in your inbox.
Still nothing after an hour? Contact us and we'll resend it.
Cart or website acting strange
- Refresh the page. Many glitches fix themselves.
- Try another browser or turn off ad blockers for our site. Some block the payment form.
- Clear your cart and add items again if quantities or prices look wrong.
- Make sure your browser is up to date.
Reporting a bug
Found something broken? We'd love to hear about it. Send us a message and include:
- What you were trying to do
- What happened instead (a screenshot helps a lot!)
- Your device and browser (for example, "iPhone, Safari")
- Your order number, if it's about an order
Thank you for helping us make the store better! 🌶️
Still need help? Contact us and a real person will get back to you.